Returns & Refunds
If something is not right with your order, here is how returns, exchanges, and refunds are handled.
We want you to be completely satisfied with your purchase. Contact us with your order number and reason for return before sending an item back.
Eligibility
- Items must be returned within 7 days of delivery
- Products must be unused, in original packaging, with all accessories
- Perishable or personalised items are not eligible
Refunds
Approved refunds are processed to your original payment method within 5 to 10 business days. Mobile money and card refunds may take additional time depending on your provider.
Exchanges
We offer exchanges for defective items. Please report defects within 48 hours of delivery with clear photos.
Start a return by emailing support@kitchenprofessionalgh.com or sending us a message through the contact page.